Customer KPIs

Examples

  • Number of Customers
  • Number of Customers per Employee
  • Number of Visits / Contacts with Customers p.a.
  • Annual Average Sales Volume by Customer
  • Customer Retention %
  • Number of Lost Customers
  • Customer Acquisition %
  • Lead Conversion Ratio
  • Cost per Lead
  • Customer Satisfaction Index
  • Customer Lifetime Profitability
  • Market Share %
  • Market Growth Rate
  • Social Networking Footprint
  • Page Views & Bounce Rates
  • Brand Awareness Measures

Strategy Implementation KPIs
Financial KPIs
Internal Processes KPIs
Learning & Growth KPIs