Internal Processes KPIs

Examples

  • Delivery in Full, on Time Rate
  • Order Fulfilment Cycle Time
  • Capacity Utilisation Rates
  • Lowest Cost of Ownership Measures
  • Yield Measurements
  • Project Cost Varaince %
  • Billable Hours %
  • Supplier Relationship Measures
  • First Contact Resolution
  • Process Waste %
  • Scrap Ratios
  • Rework Ratios
  • Cost to Serve Measures
  • Risk Measures
  • Storage & Warehousing Cost Measures
  • Efficiency of Information Systems
  • Administration Expenses per Employee

Strategy Implementation KPIs
Financial KPIs
Customer KPIs
Learning & Growth KPIs